Customer Success

Customer Success Manager (Remote)

Remote   |   Full Time

Oloid is a high growth, VC funded AI company committed to providing secure, safety and privacy-forward authentication across the entire day-of-the-life of deskless workers within essential industries. Oloid is backed by Emergent Ventures, Unusual Ventures, West Wave Capital, StartX, Plug and Play Ventures, Seraph Ventures and other prominent angel investors and executives. Oloid is headquartered in Sunnyvale, CA.

We are currently looking for high energy, driven Customer Success Managers with B2B experience. The Customer Success Manager will work directly with customers, internal sales teams, delivery, and product development teams to help ensure the successful incubation, adoption and enablement of Oloid’s products. You will wear many hats, and your work will have a real impact on the success of Oloid’s Customers and their business. You’ll be part of an agile and bright team that accepts open communication, empowerment, innovation, collaboration and a shared focus on customer success.

Our goal is to build an organization of smart, ambitious Customer Success Managers, committed to our company’s mission and customer centricity, but also able to balance this with a respectful, healthy environment and lifestyle.


Job Purpose

The duties for the Customer Success Manager will include a broad range of tasks such as account management, onboarding, training, expansion, coordinating with customer support engineers/implementation engineers, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.


Responsibilities

  • Develop and manage customer accounts

  • Handhold and guide customers through the process of initial implementation

  • Sustain business growth and profitability by maximizing value

  • Analyze customer data to improve customer experience

  • Hold product demonstrations for customer

  • Improve the onboarding processes in partnership with customer success engineers and implementation engineers

  • Evaluate and improve tutorials and other communication infrastructure.

  • Handle and resolve customer requests and complaints in coordination with with the technical support team

  • Minimize customer churn

  • Provide and channel customer feedback to the product team


Skills and Qualifications

  • Experience and comfort with B2B/Saas technology products and technologies

  • Knowledge of hardware integrations is a plus

  • Highly organized and able to multitask

  • Self-driven and proactive nature

  • Excellent communication and interpersonal skills

  • Demonstrate leadership qualities

  • High computer literacy and ability to learn new software

  • Knowledge of customer success processes

  • Experience in document creation

  • Patient and active listener

  • Passion for customer success

  • Bachelor's degree required, technical degree preferred


Job Type:           Full time

Compensation:  Base + Performance Based Bonus + Equity (Depending on candidate’s experience and background)

Benefits:             Full Benefits offered as per company policy

Location:            Remote (Nationwide, USA)



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